1. Who we are

Payless Watts is a Florida‑based technology company that operates a marketplace connecting homeowners with licensed solar Engineering, Procurement & Construction (EPC) firms. Our corporate details:

• Legal name: Payless Watts LLC
• Registered office: Property Pending
• Email: privacy@paylesswatts.com
• Tel: +1 (888) 253‑3650

2. Scope of this policy

This policy applies to personal information we process about:

• Visitors to paylesswatts.com and any sub‑domains;
• Registered homeowners and solar companies that create an account;
• Individuals who communicate with us by email, phone, chat, or social media; and
• Participants in surveys, contests, or marketing campaigns we run.

3. Information we collect

3.1 Information you provide

• Account details – name, postal address, email, phone, and username.
• Property information – service address, electric utility data, and roof imagery confirmation.
• Financial criteria – self‑reported credit tier, budget range, or loan preference (never full SSN or DOB).
• Communications – messages, support tickets, call recordings (with notice), and feedback forms.

3.2 Information we collect automatically

• Device & usage data – IP address, browser type, operating system, referring URLs, pages viewed, and time spent.
• Cookies & similar tech – session cookies for login persistence, analytics cookies (Google Analytics 4), and pixel tags for attribution.
• Location data - Property address, property owner, satellite imagery, and public records. Currently only active in the state of Florida. Expansions into permitting collection pending.

3.3 Information from third parties

• Installer partners – installation progress, permit milestones, system performance metrics.
• Utility & public records – energy usage history, parcel ownership, and permit filings where legally accessible. Currently only active in the state of Florida. Expansions into permitting collection pending.
• Credit‑safe APIs – soft inquiry credit attributes when you expressly opt‑in (no hard pulls).

4. How we use your information

1. To match you with a shortlist of EPCs equipped to serve your property.
2. To generate personalized solar savings estimates and finance options.
3. To facilitate contracts, permit submissions, and installation updates.
4. To secure and maintain your user account and prevent fraud.
5. To send transactional notices (e.g., account confirmations, project milestones).
6. With your consent, to deliver marketing emails, SMS, or retargeted ads you can opt out of at any time.
7. To analyze Platform performance and improve our features and user experience.
8. To comply with legal obligations or enforce our Terms of Service.

5. Legal bases for processing

We process personal data under one or more of the following grounds (as defined by GDPR Art 6):

• Contract – information necessary to provide the services you request;
• Consent – marketing communications, installer matching, credit attributes;
• Legitimate interest – fraud detection, network security, service analytics;
• Legal obligation – tax records, regulatory filings, law‑enforcement requests.

6. How we share information

We never sell personal data. We share it only:

• With EPC partners – after you explicitly select or approve a match.
• Service providers – cloud hosting (AWS), analytics (Google), customer support (Zendesk), payment processors (Stripe) under strict confidentiality agreements.
• Government & utility entities – to file permits or interconnection paperwork you authorize.
• Legal or safety reasons – to comply with subpoenas or protect rights, property, or safety.
• Business transfers – in connection with a merger, acquisition, or asset sale, following notice to you.

7. Cookies & tracking choices

You can control cookies via browser settings or use our Cookie Preferences panel in the footer. Opting‑out may impact certain features (e.g., persistent login).

8. Data retention

We retain personal information for as long as your account is active or as needed to:

• Provide services and guarantees;
• Comply with legal, tax, or regulatory requirements; and
• Maintain accurate business and financial records.

Inactive homeowner accounts are anonymized after 36 months of no activity, unless a longer period is required by law or you request deletion sooner.

9. Security

We employ multiple layers of security, including:

• TLS 1.3 encryption in transit
• AES‑256 encryption at rest
• OWASP‑tested code reviews
• Quarterly penetration testing by CREST‑certified vendors
• Role‑based access controls and mandatory MFA for all employees

No system is 100 % secure; however, we continuously update safeguards to meet or exceed industry standards.

10. Your rights

Depending on where you live, you may have the right to:

• Access, correct, or delete personal data we hold about you;
• Withdraw consent or opt‑out of marketing at any time;
• Request data portability (GDPR Art 20);
• Object to certain processing (GDPR Art 21);
• Limit the use of sensitive personal data (CPRA);
• File a complaint with your local data‑protection authority.

To exercise any of these rights, email privacy@paylesswatts.com or visit our Privacy Portal. We will respond within 30 days.

11. Children’s privacy

Our Platform is not directed to children under 13, and we do not knowingly collect personal data from them. If you believe we have done so inadvertently, contact us and we will delete the data promptly.

12. International transfers

We may transfer personal data to the United States or other countries where we or our service providers operate. We rely on Standard Contractual Clauses and other safeguards recognized by the EU/UK to legitimize transfers.

13. Changes to this policy

We may update this Privacy Policy to reflect new practices, technologies, or legal requirements. We will post the revised version here and, if the changes are material, notify you via email or in‑app message.

14. Contact us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at privacy@paylesswatts.com.